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unable to obtain hardware information for the selected machine in latest Converter

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  1. I'm trying to create a dedicated user and or role used for cloning from my env to another.
  2. I would like to make a role, then be able to apply this role to any user/group against any VM that may want to clone in the future.

 

 

 

Env Specs:

  • vCenter 2.5.0 Build 227637
  • ESX 3.5.0 Build: 317866 -- I have 8 of these in my env.
  • Converter 5.0 build 470252
  • Ubuntu Linux x32 VM--Trying to clone (fails on windows with same error)
  • Large AD environment

 

  • My user account has no issues cloning/converting etc.
      • I'm using this account to create my new user/role.
      • This account was added to the top-level 'Hosts & Clusters' as administrator with propagation.

     

    Troubleshooting:

    1. I have created a new user on my vCenter machine called 'testusr'
      1. I have removed all groups from user account.
    2. Within the VI client I have cloned the admin role, and made a role called 'Cloning' which has some adjustments for less permissions.
      1. I have assigned 'testusr' to the 'Cloning' role to a single Linux VM.
    3. When I login to converter and select the source as the Linux VM and hit next is when I get the error in title.
      1. I have changed the role to administrator and get the same results.

     

    1. If I add 'testusr' with the administrator role to the top-level 'Hosts & Clusters' with propagation I'm able to clone.
    2. If I add 'testusr' too a single ESX server with the administrator role I get the same error.
      1. Why does this give me the same error??? Buuugggg?
    3. If I add 'testusr' too a single VM with the administrator role I get the same error.

     

    1. How do I add a single user/group with restrictive permmissions to a single VM and NOT get this error?
      • Changing the OS type does not help.
      • Restarting converter services does nothing.
      • A reboot does nothing.

     

    I'm reading over the Managing VMware VirtualCenter Roles and Permissions pdf, I'm also reading thru a book "esx server in the enterprise" yet I can't seem to find a solution or any mention of the problem.

     

    Can someone please help with this irratating issue? Do you need more info? Please help!!


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